Dec 22, 2020
With 15% of all healthcare encounters classified as "challenging", it is likely that you will or have already experienced one. It's easy to pin that on a "difficult" patient or family. Listen to find out why there's no such thing as "difficult" patients or families.
Takeaways in This Episode
- Dr. Groves' classification for"Hateful" patients
- Why there are no difficult patients
- Contributing factors to challenging or difficult patient-clinician encounters
- Why root cause analysis is necessary to have a smooth patient care visit and positive outcomes
- Clinicians role in the challenging patient encounters
- How to effectively manage these difficult clinician-patient encounters
Links
Managing Disagreements and Misalignment of Opinions in Pediatric Pain Care
Taking Care of the Hateful Patient
You Might be Perpetuating Your Patients Pain instead of Treating it
Owning your role as a Physician leader in Today's Healthcare
Storytelling in Pediatric Pain Medicine (Part 1 and Part 2)